Terms of service

Last updated: [date of publication]

1. This agreement

These terms are an agreement between you and Console Villa ([Registered business name], [CAC RC/BN number], [Registered business address, Nigeria]), the maker of Eternal Nexus: Echoes ("the game"), including this website, the game client and our game servers. By creating an account or playing, you agree to these terms and to our privacy policy and refund policy.

2. Who can play: adults 18 and over

• The game is for adults only. You must be 18 or older to create an account, play or buy Nexium. If you are under 18, you may not use the game, even with a parent or guardian's permission.
• Your age is self-declared. When you sign up (or, for accounts made before this rule, the next time you sign in) we ask for your date of birth. By giving it, you confirm it is true. We do not ask for identity documents.
• Giving a false date of birth breaks these terms.
• Accounts of under-18s are closed. If someone declares they are under 18, we do not create their account (or we close it at once). If we learn, or have good reason to believe, that an account belongs to someone under 18, we will close it and delete its data, as described in section 12 and our privacy policy.

Owner to decide: whether to add stronger age checks later (for example for buying Nexium), and how to handle money already spent by an account later found to belong to someone under 18 (for example, refunding the payer).

3. Your account

• Give accurate sign-up details, and keep your password and sign-in methods safe. You are responsible for activity on your account.
• One account per person. Accounts are personal: you may not sell, share, lend or transfer your account or your Legend.
• Legend names must not impersonate others or be offensive. We may change a name that breaks these terms.
• Tell us straight away if you think someone else has used your account.

4. Nexium

Nexium is the in-game currency of Eternal Nexus. You can earn it by playing and, once the store opens, buy it. In either case:

• Nexium has no cash value. It is not money, e-money, a deposit, a cryptocurrency or a financial product, and it does not earn interest.
• Nexium cannot be withdrawn, cashed out, refunded for cash (except as our refund policy or the law requires) or exchanged for money, goods or services outside the game.
• Nexium and items in the game are a limited, personal licence to use them in the game. You do not own them, and they cannot be sold, traded or transferred outside the game's own systems.
• Selling, buying or trading Nexium, items, Legends or accounts for real money, anywhere, is not allowed. In-game trades between players may carry a tax and limits.
• You can send Nexium to your friends and party members in the game. Part of every transfer is removed as a tax, daily limits apply, new accounts must wait a few days and reach floor 10 first, and Nexium you bought can't be sent for 7 days after the purchase. We may reverse a transfer that breaks these terms (for example one paid for with a stolen card, or part of selling Nexium).
• Some things can never be bought with money or Nexium, including 1-of-1 weapons and Legendary Skills, which can only be won in play and cannot be traded or transferred.

5. Buying Nexium

Nexium is sold in the Nexium store:

• Prices are shown in naira, with exactly how much Nexium you get, before you pay. Prices include VAT where it applies.
• Payments are processed by Paystack under its own terms. We never receive your card or bank details.
• Nexium is added to your account once our server has confirmed the payment with Paystack. If it hasn't arrived within 24 hours, contact us.
• Purchases are final once the Nexium has been added, except as set out in our refund policy and as required by Nigerian consumer protection law.
• Only adults (18 and over) may buy Nexium.

Owner to decide: confirm with your accountant whether VAT applies and how it is shown.

6. No gambling or paid random rewards

Eternal Nexus contains no gambling. You can never pay money or Nexium for a chance at a reward: there are no loot boxes, spins, raffles or paid random draws. Random rewards in the game (such as loot from monsters and bosses) are earned only by playing.

7. Playing fairly and safely

When you play, you agree not to:

• harass, bully, threaten or abuse other players, or post hateful, sexual or violent content;
• share personal information (yours or anyone else's), or try to move players to other apps or private chats;
• post links, advertise, or run scams, including offers of "free Nexium";
• cheat, use bots, hacks or modified clients, exploit bugs, or interfere with our servers or other players' play;
• use someone else's account, or let someone else use yours;
• break any Nigerian law, or encourage anyone else to.

Our servers check movement, purchases and chat automatically. Chat is filtered, and players can mute and report each other. If you find a bug or exploit, please report it to us instead of using it.

8. What we can do if the rules are broken

If you break these terms, we may, depending on how serious it is: warn you, remove content, change your Legend's name, mute you, remove Nexium or items gained by cheating or exploits, suspend your account, or close it. Where we can, we will tell you why and give you a chance to respond. If you think we've made a mistake, contact us.

9. A game in development

Eternal Nexus: Echoes is still being built. Features, balance, prices and content will change, and the game may sometimes be unavailable. We may need to reset game progress during development; if we do, we will not remove Nexium you paid for.

Owner to decide: whether progress resets are possible before full launch, and how purchased Nexium is protected if they happen.

10. Ownership of the game

The game, its story, characters, names, artwork, code and website belong to Console Villa or our licensors. You may play and share screenshots and videos of your play for non-commercial purposes. You may not copy, sell or reverse-engineer the game.

11. Our responsibility to you

We provide the game with reasonable care and skill. Nothing in these terms limits your rights as a consumer under the Federal Competition and Consumer Protection Act 2018 or any other Nigerian law that cannot be excluded by agreement.

Otherwise, as far as the law allows, we are not responsible for losses that were not reasonably foreseeable, for problems caused by your device, connection or other services, or for things outside our reasonable control. Our total responsibility to you for any claim is limited to the amount you paid us in the 12 months before the claim.

12. Closing your account

You can stop playing at any time, and ask us to delete your account through our contact page. When an account is closed, any Nexium and items in it are lost and cannot be refunded or paid out, except as our refund policy or the law requires.

We will close an account, and delete its data, if it belongs to someone under 18. We may do this without notice, and the account's Legend, progress, Nexium and items are deleted with it.

13. Law and disputes

These terms are governed by the laws of the Federal Republic of Nigeria. If you have a problem, please contact us first and we will try to resolve it within 30 days. If we can't, disputes will be decided by the courts of [Lagos State], without affecting your right to go to any consumer protection body or court available to you by law.

14. Changes to these terms

We may update these terms, for example when the store opens or new features arrive. We will show the date at the top, and tell you in the game or by email about important changes before they apply. If you keep playing after a change, the new terms apply.

15. Contact

[contact email address] · Contact page